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Maintenance and Support

Our proactive approach to IT support includes:

• Regular on-site maintenance
• Unlimited telephone and remote IT support
• 24/7 remote monitoring
• Unlimited time on site

All our on-site IT support is provided by Microsoft qualified support engineers, so you know that you have an experienced and well-qualified IT support engineer working to ensure your IT infrastructure works properly.

Helpdesk Support

IT First offers a dedicated support helpdesk, which is manned by knowledgeable and friendly engineers during normal office hours. This service is offered to all our clients.

Fixed Response Time Support

For clients with mission critical systems, we offer support packages with fixed response times giving total peace of mind. For further details, call us on 0870 033 9506

Full Support Contract

This package offers comprehensive support for your I.T. including helpdesk and regular maintenance for a fixed quarterly fee.

Full support contracts include a nominated senior engineer who will perform regular site visits for general house keeping, preventative maintenance and customer liaison.

Full Facilities Management

We can provide outsourcing of your complete system. IT First would manage, supply, upgrade and support your IT infrastructure including sufficient staff permanently on site.

A project manager would be assigned to ensure smooth running of your facility and to provide a strategy for the future.